Abnormal Noise During Robot Cleaning

Issue Description

If abnormal noise is heard during robot cleaning, please follow the troubleshooting steps below.

This article applies for models: P50 Series / E30 / E40 / V50 / Mobius 60

Troubleshooting

Scenario 1: Unusual sound during operation

Please remove the side brush, main brush cover, main brush, and mop pad holder at the bottom of the robot, then start cleaning and observe the noise condition.

If the working sound returns to normal:

1. Check side brush

   Install the side brush first and start the robot.
   If abnormal noise occurs during operation, check whether the side brush is deformed or entangled.

2. Check main brush cover

   If the side brush works normally after installation, the rubber strip of the main brush cover may be rubbing against the floor.
   Continue using the robot several times and observe the condition.

3. Check main brush

   If abnormal noise occurs after installing the main brush, remove it and check whether both ends are entangled.
   When reinstalling the cover, ensure all four sides are properly installed.

Scenario 2: Noise does not return to normal after removal

1. Check drive wheel

   Power off the robot, press down both sides of the drive wheel and slide it to check whether it rotates and rebounds properly. Clean if necessary.

2. Check universal wheel

   Rotate the universal wheel to check whether it moves smoothly. Clean if needed.

3. Check filter element

   If the filter has been washed with water, ensure it is completely dry before use.
   An undried filter may cause abnormal noise during operation.

If the Issue Persists

If the problem still occurs after completing the above steps, please contact after-sales support for further assistance.

Providing the troubleshooting steps you have performed and their results will help our team better identify the issue.