Z50 Ultra Recharge Failure

Issue Description

If your robot Z50 Ultra cannot recharge properly or fails to return to the base station, please follow the troubleshooting steps below.

Troubleshooting

Step 1. Check power status and surroundings
Check that the base station is powered on and there are no nearby obstacles.

Step 2. Check installation environment
Place the base station against a wall, preferably with 5 cm clearance on the left and right sides, and ensure there are no obstructions within 1 meter.

Step 3. Check base station components installation
Check that the cleaning tray and base station extension are properly installed.

Step 4. Check charging contacts
Check that the base station charging contacts are retracting properly. Use a tissue to clean the charging contacts.

If the spring cannot rebound normally, please contact our after-sales support team for assistance and to report this issue.

Step 5. Check washboard and extension plate
Check whether the base station washboard and extension plate are properly installed.

Step 6. Clean base track
Check the base station track for oil stains and dirt. Clean it and then test again.

Step 7. Check Edge Mop Pad condition
Check if the Edge Mop Pad is damaged or deformed. Remove it and test whether it can recharge normally.

If it can recharge normally after removing the Edge Mop Pad, it indicates that the Edge Mop Pad is faulty and needs to be replaced with a new one. 

Step 8. Check Mop condition
Check if the Mop is damaged or deformed. Try removing it and test whether the robot can return to the base station.

If it can recharge normally after removing the Mop, the mop needs to be replaced with a new one. 

Step 9. Check Mop Pad Holder condition
Check whether the Mop Pad Holder is damaged or deformed. Try testing again after cleaning.

Step 10. Retest without Mop Pad Holder
Try removing the Mop Pad Holder and check whether the robot can return to the base station normally.

If the Issue Persists

If the robot still cannot return to the base station after completing all steps above, please contact after-sales support for further assistance.

Providing the troubleshooting steps you've performed and their results will help our team better identify the issue and offer an appropriate solution for you.