Robot Offline or Unable to Connect to Network

Issue Description

If the device is offline or fails during network distribution, please follow the troubleshooting steps below.

This article applies to all models of robot vacuums.

Troubleshooting

Step 1. Check Wi-Fi indicator status

Open the machine cover and observe the Wi-Fi indicator light status:

• Wi-Fi light is off: The device is powered off. Please reconnect and ensure the device is successfully charged, then refresh the App.
• Wi-Fi light is on continuously: The network at the end side is disconnected. Please exit the App from the background and re-enter to refresh it.
• Flashing Wi-Fi light: The network has been disconnected. Press and hold the host power button to shut down and restart. After startup, check whether the indicator remains on. If not, restart the router and try again (do not reset the device).

Step 2. Check Wi-Fi signal strength

When the Wi-Fi signal is weak, the robot may go offline.

If it moves to a better network area, it will automatically reconnect without affecting operation.

Step 3. Check network changes

If the Wi-Fi name or password has been changed, or MAC address filtering is enabled, the device will go offline and require network reconfiguration.

Step 4. Check phone permissions

Please enable location permissions on the mobile phone before network configuration, and ensure the App has been authorized to access location services.

Step 5. Try a different mobile device

Connection failure may be related to the mobile phone model. Try using a different phone to complete the connection.

Step 6. Try hotspot connection

If the issue persists, use another mobile phone hotspot to attempt network configuration again.

If the Issue Persists

If the problem still occurs after completing the above steps, please contact after-sales support for further assistance.

Providing the troubleshooting steps you have performed and their results will help our team better identify the issue and provide further assistance.