The Base Station Cannot Collect Dust

Issue Description

If the base station cannot collect dust, please follow the troubleshooting steps below.

Applicable models: P50 Series, E30, E40, V50, Z60 Series, Mobius 60, S70 Series

Troubleshooting

Step 1. Check base station front inlet

Open the front panel of the base station, remove the dust bag, and check whether the right inlet of the base station is blocked by foreign matter.

Step 2. Check base station bottom inlet

Check whether the right inlet at the bottom of the base station is blocked by foreign matter.

Step 3. Check robot dust box

Take out the dust box inside the robot and check whether the dust suction port is blocked by foreign matter.

Step 4. Check dust box inlet

Check whether the dust box inlet is blocked by foreign matter.

Step 5. Check roller brush

Check whether any foreign matter is wrapped around the roller brush, causing failure to collect dust into the dust bag. If so, clean it up promptly.

If the Issue Persists

If the problem still occurs after completing the above steps, please contact after-sales support for further assistance.

Providing the troubleshooting steps you have performed and their results will help our team better identify the issue and provide further assistance.