Issue Description

If the robot is unable to use or detect the cleaning solution, please follow the troubleshooting steps below.

Troubleshooting

Please take out the cleaning solution box, place a layer of paper underneath it, and then reinstall the cleaning solution dust box.
After confirming that the cleaning solution box is firmly fixed, observe whether the cleaning solution can be used normally.

Press the four springs inside the base station with your fingers to check whether they can rebound normally.

Open the dust collection cover of the base station and remove the cleaning solution bin.
Wipe the electrode plate on the back of the cleaning solution box with a dry cloth.
Reinstall the cleaning solution box into the bin and press it firmly.
Then reinstall the dust collection cover of the base station and press both sides to ensure it is properly secured.
Continue using the device for a period of time and observe whether the cleaning solution in both bins is consumed.

Make sure the “Add detergent automatically” option is enabled in the App.
Then follow these steps: insert and remove the detergent container several times to ensure it is correctly recognized.
After mopping, check whether there is foam in the sewage tank. If foam is present, it indicates that detergent has been successfully added.

Theoretical Cleaning Solution Consumption：

After about 100 mop cleaning cycles, approximately 1/3 of Container A (about 133 ml) will be used.
For Container B, after about 50 mop cleaning cycles, approximately 1/3 capacity (about 67 ml) will be used.

Theoretical Example:

If cleaning once per day with two mop washes per cycle (no extra wash cycles), one full container of detergent will last about 4–5 months.
For larger homes with 3–4 wash cycles per cleaning, the duration is about 3–4 months.
In such cases, the dispensing amount per cleaning is very small and may be difficult for users to notice.

If the problem still occurs after completing the above steps, please contact after-sales support for further assistance.